Privacy Policy

PearlAudit (“we,” “us,” or “our”) operates the PearlAudit platform, a property intelligence service for New York City commercial real estate professionals. This Privacy Policy explains what information we collect, how we use it, and your rights with respect to it.

PearlAudit is a B2B professional tool. We do not collect, store, or sell consumer personal information for advertising purposes.

Account information. When you create an account, we collect your name, email address, and organizational affiliation. Sign-in and authentication are handled by a trusted service provider under contract: we receive a unique user identifier and the fields above, and we never receive or store your password.

Usage data. We log the searches you perform, the dossiers you generate, PDF downloads, and timestamps for each action. This forms an audit trail tied to your account.

Billing information. Payment processing is handled by a trusted payment provider under contract. We receive confirmation of payment status and plan tier only; we do not store full card numbers or bank-account details.

Purchase records. For every purchase — subscriptions and one-time reports — we retain a record of your name, email address, the order identifier, the amount paid, and delivery status. These records are kept for billing, dispute resolution, and fraud prevention, and may be used to send you relevant product updates, from which you can opt out at any time. They are accessible only to PearlAudit administrators and are never sold or shared for advertising.

Technical data. We collect standard server logs including IP address, browser user agent, and request timestamps for security and performance monitoring. We use only strictly necessary cookies required to keep you signed in and to operate core platform functionality; we do not use cookies for advertising or behavioral tracking.

The property records we surface in dossiers are sourced from publicly available NYC municipal records. PearlAudit does not generate, store, or transmit personally identifiable information about property owners or residents. We process public government records only.

We do not collect demographic information, purchase histories, or behavioral profiles for advertising purposes. We do not sell your data to third parties.

We use the information we collect to:

• Provide and maintain the PearlAudit platform and your account
• Generate property dossiers in response to your searches
• Track your free-lookup and dossier usage against your plan limits
• Send transactional emails (receipts, account notifications, usage alerts)
• Diagnose errors and improve platform performance
• Comply with legal obligations and enforce our Terms of Service

We do not use your search queries to train machine learning models, nor do we share your query history with other customers.

PearlAudit relies on a small number of trusted service providers under contract, each operating under their own privacy policies and permitted to use your data only to perform services for us:

• Core platform providers — support functions such as authentication and session management and, when you order a printed dossier, physical mail delivery. Only the data each function requires is shared — for mail delivery, that includes the delivery address you provide.
• NYC municipal data sources — public government records; no personal data is transmitted

We do not use Google Analytics, Meta Pixel, or any third-party advertising trackers.

Account information and usage logs are retained for the duration of your account and for up to 3 years after account closure, to support billing disputes, legal compliance, and audit requirements.

You may request deletion of your account and associated data at any time by contacting us at help@getpearlaudit.com. We will process deletion requests within 30 days, subject to any legal retention obligations.

All data is transmitted over encrypted connections (TLS 1.3). Access to production systems is restricted to PearlAudit personnel on a need-to-know basis, and we do not grant third-party vendors direct access to your account data. The property data we analyze is public government record; the account data we hold is your own search and activity history.

While we implement industry-standard security measures, no system is perfectly secure. If you believe your account has been compromised, contact us immediately at help@getpearlaudit.com.

You have the right to access, correct, or request deletion of your personal information. To exercise any of these rights, email help@getpearlaudit.com. We will respond within 30 days.

If you are located in the European Economic Area or the United Kingdom, additional rights under GDPR or UK GDPR may apply. PearlAudit is operated from the United States, and your personal information may be processed there; where required, we rely on appropriate safeguards for international transfers, such as standard contractual clauses. Contact us to discuss your specific situation.

If you are a resident of California or another U.S. state with applicable privacy legislation, you may have additional rights — including the right to know what personal information we hold about you, to request its deletion or correction, and to opt out of any sale or sharing of personal information. We do not sell or share personal information as those terms are defined under those laws. To exercise these rights, email help@getpearlaudit.com.

PearlAudit is a professional tool intended for business use and is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a minor has provided us personal information, contact us at help@getpearlaudit.com and we will delete it.

We may update this Privacy Policy from time to time. Material changes will be communicated via email to the address on your account. The “Last updated” date at the top of this page reflects the most recent revision.

Questions about this Privacy Policy or your data should be directed to: